Refund Policy

Last updated: May 2026

At Digiroot, your satisfaction is our top priority. We stand behind every product we sell and want you to shop with complete confidence. If for any reason you are not happy with your purchase — whether you didn't like the product or you experienced any issue — we are here to make it right. Please read our refund policy carefully to understand your rights and our process.

1. Overview

We offer refunds to customers who are unsatisfied with their purchase or have encountered a problem with the product they received. Our refund process is straightforward: simply send us a refund application via email, and our team will review your request promptly and fairly.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

Minimum Purchase Requirement: You must have purchased 3 or more products from our store in a single or cumulative order. Refund requests from customers who have purchased fewer than 3 products are not eligible under this policy.
Valid Reason: You are unsatisfied with the product(s) for any reason — including but not limited to: product not as described, quality issues, defective or damaged items, or simply not liking the product.
Refund Request Window: Your refund application must be submitted within 30 days of receiving your order.
Proof of Purchase: You must provide your order number and proof of purchase in your refund application email.

3. How to Request a Refund

Requesting a refund is simple. Follow these steps:

Compose a Refund Application Email and send it to:sparkservice07@gmail.com
Use the subject line: Refund Request – Order #[Your Order Number]
Include the following details in your email:
- Your full name
- Order number
- Date of purchase
- Product(s) you wish to return
- Reason for the refund request (e.g., not satisfied, product issue, defective item, etc.)
- Any supporting photos or evidence (if applicable)
Our team will review your application within 3–5 business days and respond to your email with the decision.

4. Refund Approval & Amount

Once your refund application is reviewed and approved, please note the following regarding the refund amount:

Processing & Restocking Fee: A 10% deduction will be applied to the total refund amount to cover processing, handling, and restocking costs.
Refund Amount: You will receive 90% of your original purchase price as a refund. For example, if your order total was $100, you will receive $90 as your refund.
Refund Method: The refund will be sent back to your original payment method or via the payment channel used at checkout.
Processing Time: Once approved, please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

5. Refund Processing Timeline

Here is a summary of the refund timeline from start to finish:

Day 1: You submit your refund application email to support@digiroot.shop
Days 3–5: Our team reviews your application and sends you an approval or rejection email
Days 5–10 (after approval): Refund is processed and sent to your original payment method
Total estimated time: Up to 15 business days from submission to receipt of refund

6. Non-Refundable Situations

Refunds will not be approved in the following cases:

The customer has purchased fewer than 3 products from our store
The refund request is submitted after the 30-day window from the date of delivery
The product has been used, damaged, or altered by the customer
The refund application email does not include the required information
Digital products or downloadable items (once accessed or downloaded)
Items marked as "Final Sale" or "Non-Refundable" at the time of purchase

7. Exchanges

If you received a defective or incorrect item, we are happy to offer an exchange in addition to or instead of a refund. Please mention in your refund application email whether you prefer an exchange or a refund, and our team will accommodate your preference where possible.

8. Damaged or Defective Items

If your item arrived damaged or defective, please contact us immediately at with sparkservice07@gmail.com photos of the damage. Damaged or defective items are given priority review and may be eligible for a full exchange or expedited refund processing.

9. Late or Missing Refunds

If you have been approved for a refund but have not received it within 10 business days, please take the following steps:

Check your bank account or payment method again
Contact your credit card company or bank — processing times can vary
If you have done the above and still have not received your refund, please contact us atsparkservice07@gmail.com and we will investigate immediately

10. Changes to This Policy

Digiroot reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically. Continued use of our store after changes are posted constitutes your acceptance of the revised policy.