Privacy Policy

Last updated: May 2026

At Digiroot ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digiroot.shop or make a purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Personal Information You Provide

When you register, place an order, or contact us, we may collect:

Full name
Email address
Billing and shipping address
Phone number
Payment information (processed securely via our payment providers)
Account credentials (username and password)

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and approximate location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring URLs
Log files and clickstream data

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our site. These may include:

Essential cookies: Required for the website to function properly.
Analytics cookies: Help us understand how visitors interact with our site.
Marketing cookies: Used to deliver relevant advertisements.

You can control cookie settings through your browser. Note that disabling certain cookies may affect site functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including sending order confirmations and shipping updates
To manage your account and provide customer support
To improve, personalize, and optimize our website and product offerings
To send promotional emails, newsletters, and special offers (you may opt out at any time)
To detect, prevent, and address fraud, security issues, and technical problems
To comply with legal obligations
To analyze usage trends and gather demographic information

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

Contract performance: Processing necessary to fulfill your orders.
Legitimate interests: Improving our services and preventing fraud.
Consent: For marketing communications and non-essential cookies.
Legal obligation: Compliance with applicable laws.

4. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service providers: Trusted third parties who assist us in operating our website, processing payments, shipping orders, and conducting our business (e.g., Shopify, payment gateways, shipping carriers). These parties are contractually obligated to keep your information confidential.
Legal requirements: If required by law, court order, or governmental authority.
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of rights: To protect the rights, property, or safety of Digiroot, our customers, or others.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order and transaction records are typically retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time (subject to legal retention requirements).

6. Security of Your Information

We implement industry-standard security measures to protect your personal information, including:

SSL/TLS encryption for data transmitted to and from our website
Secure storage of sensitive data
Access controls limiting who can view your information
Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data ("right to be forgotten").
Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in our emails or by contacting us.
Data portability: Request your data in a structured, machine-readable format.
Restriction: Request that we restrict processing of your data in certain circumstances.
Objection: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us at sparkservice07@gmail.com. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. When we transfer data internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.